Moreland West Medical Centre has a COVID-safe plan to keep all our patients and staff safe during the pandemic and recovery. Many of our consultations are conducted by phone or video link, so that we can maintain social distancing in our waiting areas for those who do attend in person.

When attending the clinic, all patients will be required to wear a face-mask, unless they have a valid medical exemption. All patients will be asked by our reception staff about the presence of symptoms that could be caused by COVID-19. If you answer ‘Yes’ to any of these questions, you will be asked to wait outside the building until you have spoken to a doctor by phone. This applies even when you have had a recent negative COVID test. It is then up to the doctor, having assessed your symptoms, to decide whether it is safe for you to enter. Based on their clinical judgement, the doctor may offer you the next available appointment in our dedicated respiratory clinic, where you will be seen in a separate part of the building by a doctor wearing personal protective equipment.

If you have any symptoms that might be a sign of COVID-19 (fever, cough, runny nose, shortness of breath, loss of sense of smell or taste, sore throat, diarrhoea or vomiting), or if you have any reason to think you might have been exposed to COVID-19, it is advisable to book a telephone appointment to avoid any disappointment on arrival.

What to do if you have respiratory symptoms

If you have symptoms such as: fever, cough, sore throat, shortness of breath, runny nose, or loss of smell, you should self-isolate. You may need to be tested for COVID-19. You can be tested here at Moreland West Medical Centre, but please call Reception first. A GP will assess you first by phone or video consultation, and if needed, the doctor will arrange for you to be assessed and tested here at the Centre.

Upon arrival at the Centre, please stay in your car and call Reception for further instructions.

You can also be tested at DHHS screening clinics.

If you are very unwell, please call the ambulance service on ‘000’  and let them know of your symptoms.