What to do if you have respiratory symptoms

Our priority at Moreland West Medical Centre is your personal safety. We have strict procedures in place to stop patients being infected at the clinic.

1. If you have a fever, cough, sore throat, runny nose and are only mildly unwell, we encourage you to self-isolate and monitor your symptoms. If you have any of these symptoms and need to see a doctor please call first and discuss you symptoms with staff at Reception and await further instructions PRIOR to entering the building. Please remain in your car until you are advised to enter the building.

2. But if you have  these symptoms and have returned from overseas travel within the last 14 days or have been in close contact with a person with confirmed Coronavirus (COVID-19), you need to be tested. You should immediately self-isolate and call the dedicated COVID-19 Hotline on 1800 675 398. They may direct you to the nearest screening clinic located at the Royal Melbourne Hospital. You can be tested here at Moreland West Medical Centre, but please call Reception first. We will instruct you on what to do. If you are very unwell, please call the ambulance service on ‘000’  and let them know of your recent travel or that you have been in contact with a person diagnosed with Coronavirus.

Medical care while at home

The Government now provides Medicare funding for telephone and video consultations for all patients with Medicare cards. Your doctor will interview you initially over the phone and decide with you whether or not an in-person consultation is needed.

Prescriptions and other paperwork can be sent to you as needed.

We are here to support all of our patients at this difficult time. Feel free to contact the clinic with any of your concerns.