HOME VISITS

Home Visits can be provided by mutual agreement between you and your GP. Patients who have concerns about their immediate health should call an ambulance for emergency treatment.

TEST RESULTS

Our Doctors check results daily and can discuss them with you in person or during a booked telephone or video consultation. Please make a follow-up appointment at Reception to discuss all results.

RECALL and REMINDERS

A computerised recall/reminder system is used for follow up of any medical conditions.

SMS APPOINTMENT REMINDERS

Moreland West Medical Centre continues to send SMS reminders for appointments. Patients will need to confirm their attendance by replying YES or NO.

If you reply NO to an SMS Reminder, your appointment will automatically be cancelled giving other patients on our waiting list the opportunity to book with their preferred Medical Practitioner.

Failure to attend an appointment without cancelling will incur a fee, this fee is based on the length of consultation time booked. Your medical care is our priority, please call us with any concerns.

UPDATING YOUR PERSONAL DETAILS

It’s very important that you make us aware if your contact details change. Please update you contact details with our front desk team member.

INTERPRETER

An interpreter service can be accessed for your consultation. Please discuss this with Reception prior to your appointment to arrange an interpreter.

CULTURAL BACKGROUND

We collect information on your cultural background to assist us with optimising your health management.

REFERRALS

Doctors in this practice are competent at handling common health problems. When necessary, you may be referred to a specialist for further investigations and opinions. You can discuss this with your doctor.