New online booking system

Moreland West Medical Centre is implementing a new online booking system – go to the Welcome page to make an appointment using HotDoc.

Practice Fee Update

The Government is changing the rules about billing for consultations delivered by telephone and video link. The mandated requirement for bulk-billing has been removed in most instances, so your consultations may from now on attract a fee.

From Thursday 1st October 2020, consultations delivered by telephone and video link will no longer be routinely bulk-billed, except for AGE and DSP concession-card holders.

As with face-to-face consultations, telehealth will be billed as a private fee, which attracts a Medicare rebate.

Children under-16 and holders of other Commonwealth Concession cards will be offered a discounted fee.

To keep everyone safe during this COVID-19 emergency, telehealth will remain the principal way in which we provide care to our patients.

Please ensure that our Reception staff know if you have a Commonwealth Concession card, so that your consultation can be billed appropriately.

If you are currently experiencing financial difficulties, then please speak to us.

Fees can be viewed HERE (Fees page)

Our Services During the COVID-19 Pandemic

Here at Moreland West Medical Centre we have responded to the current COVID-19 crisis by putting in place new procedures and practices to safely serve our community. Your contact with the clinic will begin with a telephone or video consultation and your doctor will decide with you if you need to be seen in person.

When people need to come to the clinic we apply careful infection control practices. We have installed a plexiglass screen in Reception, our staff wear masks and appropriate personal protective equipment (PPE). We clean all touched surfaces regularly and use hand sanitiser frequently.

When you attend the clinic in person, you may be asked to wait in your car, or outside the building, to minimise infection risk. You will be triaged by our staff before you are allowed to enter the building – this means you will be asked questions about any symptoms of, or exposure to, COVID-19. As you enter and leave the building you will be asked to sanitise your hands with the provided hand sanitiser.

We see patients with any respiratory symptoms in a daily ‘Respiratory Clinic’, after they have had a phone consultation with one of our doctors. If you attend the Respiratory Clinic you will enter through a side entrance and be seen in a separate part of the building by a doctor in full PPE.

Please contact us on (03) 9383 2493 if you have any questions or concerns.

Here is more information on COVID-19 Coronoavirus on this website.

Weight Loss

GP Dr Ann Watt is now offering consultations to assist with weight loss. She is Optifast accredited and has experience in evidence–based, rapid, safe weight loss with a ketogenic diet. She will help you gain confidence in managing your weight with strategies (including medication if necessary) to prevent weight gain.

COVID-19 Coronavirus

Moreland West Medical Centre is open, but to ensure that all patients are kept safe from infection, please read the following page on COVID-19 – it includes information on telephone/telehealth consultations for those who are unable to or prefer not to attend the clinic, and important advice for patients with any respiratory symptoms.

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